Quality Assurance Policy
Quality Assurance Policy
(Last updated: June 2019)
The quality of teaching and welfare of our students is of paramount importance to us at Eynsford College. In order to maintain our excellence, we have put in place policies and procedures that are carried out by all members of staff and are constantly reviewed to improve our quality and standards. All procedures related to teaching, assessment, recruitment, observations and student wellbeing are developed according to UKVI, ISI and the Awarding Bodies’ standards.
Our aims:
• Responsibility to students for the quality of the learning process.
• Recruitment of professional, competent and qualified staff
• Strict compliance with UKVI and accrediting bodies standards and requirements.
• Obtaining regular feedback from students and staff, with the aim of improving our quality.
• Reasonable and competitive fees provided for the services rendered.
Our strategy:
• Acting on feedback received promptly and appropriately.
• Continually improving the quality of services we provide by adjusting to the ever changing dynamics of the market
• Maintaining the priority and the highest degree of customer service when dealing with students and staff requests and requirements
• Understanding of student’s needs, and requirements and addressing their individual learning goals.
• Making college information and policies easily and clearly accessible for college students and staff
• Ensuring that staff are continuously maintaining their professional development
How we achieve our aims:
• Course leader/Teacher and Head of Department as the first point of contact for the students
• Teacher Qualifications
• Teacher Development
• Class observations, including observations by senior members of staff and peer observations
• Student initial assessment, personal learning plan and progress review (former ILP)
• Continuous formative and summative assessments
• Learning and teaching is inclusive and enjoyable
• Learning environment is safe and comfortable
• Student wellbeing, including college social programme
• Student Handbook
• Student feedback is addressed and acted upon
• Inspections by ASIC
Staff Qualifications:
All EFL teachers at the College must have a first degree and a certificate in teaching English, and are encouraged to seek higher qualifications such as diplomas. Lecturers of professional courses (OTHM,NCC) are experienced and fully qualified up to master’s degree level and confident in teaching their subjects.
Staff Development:
• In-house training is provided as and when necessary through workshops and seminars
• Observation of all teachers is carried out at least twice a year by the Managing Director and Head of Department. This is followed through by one to one feedback sessions that focus on teacher development as well as quality assurance.
• Peer observations are practiced within EFL Department
Course Leader and Head of Department:
• There is always someone available to deal with student problems or queries and is happy to give competent advice on subjects and exams.
Student Initial Assessment and Progress:
• Upon registration, all students undergo an initial assessment test. A Personal Learning Plan and VARK Assessment also form a part of enrolment process. Thereafter, students are regularly monitored and informed of their progress. Teachers are frequently available to accommodate students to discuss their progress.
Student wellbeing:
• All members of staff are readily available to help students with any problems or queries.
• College offers a social programme to all its students regardless of the course.
Student feedback:
• A survey is conducted to ensure that the students are receiving quality education
• Results are analysed and acted upon and made available to staff and students
• Students are aware of the complaints procedure which is made available to them in the student handbook and during the induction
• Measures are taken to eradicate any problems arising
Student Handbook:
A comprehensive and informative handbook is given to students outlining their roles and responsibilities, their rights and limitations in the UK as well as useful tips and advice about life in the UK.
External Quality Assurance
The college is subject to regular inspections by British Council, and ISI (from 2012). This is to ensure that the college satisfies high standards of teaching, management and student welfare. This results in the learner being confident and achieving their goals.
Eynsford College became an approved ICM centre in 2009, and was fully inspected by ASIC in 2010. ASIC requirements are very rigid across all aspects of teaching, learning and management.
In October 2012 Eynsford College was accredited to run ABP and CTH courses, and has become an Edexcel centre in January 2013.
Eynsford College had an educational oversight inspection in November 2012 and achieved “exceeds expectations” grade across all three areas (teaching, student welfare and management). During ISI monitoring visit it was found that Eynsford College has maintained its excellent standards.
Since June 2014 Eynsford College is accredited by the British Council for the teaching of English.
Member of English UK since June 2015.
