Complaints Flowchart
If at any time during your stay at Eynsford College your encounter any difficulties, please feel confident to speak to a member of staff.
If you have a concern or need help, speak to
Class/Levels
Welfare
Accommodation
Payments
Social Activity
Your teacher
Welfare Officer
Reception
Reception
Alfred
If the concern continues, speak to
Class/Levels
Welfare
Accommodation
Payments
Social Activity
DOS
Managing Director
Welfare officer
DOS
Alfred
Managing Director
If you feel your concerns have still not been met please go to www.asic.org.uk student complaint procedure, or you can write to them on:
ASIC
ASIC House
13 Yarm Road,Stockton-on-Tees,TS18 3NJ
Tel: +44 (0)1740 617 920
www.asic.org.uk
Children under 18 and/or international students:
If you would rather discuss a serious personal matter with an independent listener in your first language you can call Child Line on 0800 1111 or your own country’s embassy – ask at Reception for details.
